Frequently Asked Questions (FAQ)

A business process consultant is someone you bring in to take a thorough look at how your organization operates, identify where things are falling through the cracks and help you build repeatable systems and processes that your team can follow consistently. Most small business owners don't have the time to step back and do that work themselves. Having someone who can ask the right questions and translate what they find into practical, actionable improvements means fewer mistakes, less wasted effort and a business that runs more smoothly without you having to be involved in every detail. 

We take a methodical approach to process improvement for small businesses by optimizing the tools you already use before recommending new software (such as maximizing your existing Microsoft 365 stack, including SharePoint).

If your current systems are working, we make them more efficient. If they’re not, we help you identify and implement the right tools that align with your goals and budget. This approach keeps your operations cost-effective, improves small business productivity and eliminates unnecessary expenses. Every change and every investment we recommend is designed to move your business forward, not add more to your plate. 

We don’t believe in creating dependency. Our mission is to help your team become confident and self-sufficient. Instead of setting up complex systems that require constant outside maintenance, we design practical solutions so your team understands how the system works and how to maintain it. We focus on long-term results: once your structure is in place, it continues to support you as your business grows, without our involvement.

We work with home-based operations to mid-sized businesses across a wide range of industries - professional services, non-profits, recreation and education organizations, health and wellness practices, and more. See the full industry list on our About Us page.

Our head office is located in Calgary, Alberta, Canada, and we work with clients both locally, across the country, and internationally. Depending on your location, we can meet in person, schedule a call or connect virtually through secure video meetings.

Yes, training and support are available and can be tailored to your team’s specific needs. We can provide customized sessions that walk your staff through every key function: from navigation and file management to day-to-day maintenance. Once trained, you’ll be able to handle daily operations while we remain available for ongoing support whenever you need it. 

Collaboration is key, but we make the process as easy as possible for your team. Your involvement includes sharing insight into daily operations, participating in discussions and helping define key goals.

We follow a structured, collaborative approach, focusing on how your business runs everyday. Our pricing is custom and based on the scope of engagement, as every organization is unique. 

Consultation: A short conversation to understand your challenges, goals and current setup. 

- This is a complimentary 30-minute meeting.

Assessment: An in-depth review of how your business operates to identify gaps and inefficiencies.
- Pricing ranges between $250-$500 and is based on the scope of the assessment and the complexity of your operations. 

Design: We develop a clear action plan tailored to your needs and how your teams operates.   
- Pricing is custom and based on the scope of the project.

Implementation: You put the plan into action in a practical, sustainable way, with our guidance.
- Pricing is custom and based on the level of support and overall complexity.

Ongoing Support (Optional): Follow-up support to ensure everything continues to run smoothly and additional assistance, if required.

- Pricing is based on an hourly rate, as-needed.